Ruth

Questions do not always arise during business hours. Ruth, our AI phone assistant, answers calls 24 hours a day, helping with many common questions about STRIDE, your appointment and care. 

 

Speak to Ruth naturally - there are no special words or instructions you need to use. Ruth can answer many patient questions. She has more than 100 STRIDE-specific answers, written and regularly updated by our team.

 

Simply ask Ruth - she understands what you are saying  

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"What should I wear to my appointment?"

Ruth has an answer for that.

You can also explain why you are calling, and Ruth will guide you through the call.​​​

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Fast Answers: Use Ruth. 

No answer? Didn't speak with Ruth?

Without Ruth, we won't have a record of your call

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Speak with Ruth, and the team can get back to you

 

When you speak with Ruth, a record of the call is sent to our team, so you should not need to explain everything again. A member of our team will review your conversation and respond in the most appropriate way. Some calls need a quick message back, some need a phone conversation, and some are best passed to a Nurse Practitioner to call.

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Ruth helps the team understand how best to respond to your needs.

 

Our team does their best to help every patient. At times, they may be with a patient or already on another call. Ruth is a practical way to make sure you can still get help, both during busy clinic days and outside office hours. 

 

Please give Ruth a go—she is often more helpful than expected. We also welcome feedback, as it helps us keep improving her knowledge and the service we provide.    

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